It is important to us that you have sufficient information before choosing any of our services. Below we have listed the answers to some of the questions often asked. If you have other questions which haven't been answered please do not hesitate to contact us using our online contact form.
What services does Heart & Mind offer?
The Heart & Mind team is able to offer:
Individual Counselling / Psychotherapy
Cognitive Behavioural Therapy (CBT)
Supervision for counsellors, psychotherapists and pastoral care workers
Staff & member care services for aid & humanitarian workers
CPCAB accredited counselling training courses
How can your services help?
Therapy & Counselling can help with a wide range of issues including:
Obsessive-Compulsive Disorder (OCD)
Grief and loss
Sexual addiction (e.g. pornography)
Other addictions (e.g. chemical, alcohol, work, gambling etc.)
Spiritual / Faith issues
Life Coaching can offer help with issues such as:
Establishing a more healthy work - life balance
Dealing with a particular life transition
Changing a career
Making more balanced decisions
Clarifying own values and passions
Clarifying life purpose
Relating to people more effectively
Managing stress better
Where are you located?
Heart & Mind offers their services from centrally located premises in London - Covent Garden, Kensington and London Bridge.
Do you have early morning, evening or weekend appointments?
Yes we do. Heart & Mind currently offers Monday - Friday appointments from 7.00 to 21.00 as well as Saturdays from 8.00 to 17.00.
Is Heart & Mind a charity or about profit?
Neither. Heart & Mind is a social enterprise that exists to serve the community. We believe professional help and support should be accessible to all, irrespective of people's financial circumstances. That is why we joined together to form a diverse team of around 40 independently working health practitioners, each with different experiences and from different backgrounds, allowing us to tailor our help to the specific needs of our clients.
Our consultations fees are based on a sliding scale, taking into consideration people’s personal circumstances and ability to pay. We are also offer a low cost scheme for those genuinely unable to pay our minimum fees. Find out more about our 'Low-Cost Counselling Service'
How do I pay for consultations?
To pay for consultations at our Covent Garden and London Bridge site, you will be asked to set up a Direct Debit mandate. Once set up, the consultation fee due will be debited from your account on the day of each appointment.
At our Kensington location all fee payments are made in cash, directly to your counsellor on the day of each appointment.
What about appointment changes or cancellations?
If you need to cancel or reschedule a session please give your counsellor or coach as much notice as possible. Any cancelled, missed or changed appointments with less than 48 hour notice are charged the usual session fee- irrespective of reason e.g. ill health, travel delays etc.
What if I struggle financially?
We offer some low-cost, subsidised places for those who genuinely cannot afford the minimum fee per consultation (subject to availability). To find out more about our 'Low-Cost Counselling Service'.
How do I know that I will receive a professional service?
As a team of independent health care practitioners we subscribe to ACC's code of conduct in areas of ethics, practice and complaints procedures. Everybody associated with Heart & Mind is committed to the highest professional standards, personal integrity and operates within the agreed values and principles of Heart & Mind. Each team member is fully insured, receives regular supervision and is a member of a professional organisation (BACP, UKCP, ACC etc) complying with their ethical codes.
You are affiliated with the Association of Christian Counsellors (ACC). Do you have to be a Christians to use your services?
Absolutely not. We welcome anyone from the community to make use of our services - those with a Christian faith, other faith or no faith.
If interested, what is the next step?
Contact us using one of our online registration forms and let us know your availabilities and how we can help you.
We will work hard to match your preferences with the counsellor or coach best suited to your personal needs and expectations. An initial consultation will give you an opportunity to meet your personal counsellor or coach in person and if, after the first meeting, you feel happy to go ahead, you meet regularly, preferably once a week to begin with.
We usually recommend to start off with 8 weekly sessions before you and your counsellor / coach review the process. However there is no set time limit for the work and you can book and meet for any number of consultations.
What should I know when I come for an appointment?
Consultations will usually last 50 minutes each. We recommend that you do not come more than 2 - 3 minutes early for your appointments and be aware that your consultations cannot usually be extended if you arrive late for any reason.
What if the consultations don't help?
If you feel you don't benefit from your consultations we encourage you to discuss this with your personal counsellor or coach. You can choose to discontinue your consultations at any time. We will do our best to offer you an alternative source of help either within the Heart & Mind network or make some suggestions as to where else you could go for support.
ANY FURTHER QUESTIONS?
Please do not hesitate to contact us.